FAQ

Find answers to most commonly asked questions in our FAQ (Frequently Asked Questions) section. We cover everything from OS updates to product related questions about Urovo’s AIDC hardware, along with step-by-step instructions and support. Still have questions? Please contact us ➜

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FAQ devices Urovo

Products

Answers to questions directly related to the specifications, features, and capabilities of Urovo products.

FAQ technical Urovo

Technical

Find technical details, procedures, or specific functionalities related to the products.

FAQ general Urovo

General Questions

Learn more about the policies and services provided by Urovo.

Products

Yes, DT50S is officially certified and part of the AER program.
Find DT50S in the Android Enterprise Solution Directory
More about Android Enterprise Recommended

Can I pair the K329 with NFC?

Yes, you can pair the K329 with NFC.

Are Urovo products AER certified devices?
DT50S, DT66, and our new RT40S are all AER certified devices.

Are Urovo products GMS certified devices?
All Urovo products in Europe are GMS certified.

What soft payment solution has certified Urovo devices?

DT50S is certified by Worldline, DT50S/CT58 are certified by Viva.com.

Can the DT50S upgrade to Android 13 via OTA?
Yes, the DT50S can upgrade to Android 13 via OTA.

Do Urovo devices come with 4G?
Yes, all current Urovo mobile devices have 4G feature by default. However, stationary RFID readers except for FR1000, printers, and scanners do not support 4G connectivity.

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Technical

What soft payment solution has certified Urovo devices?

DT50S is certified by Worldline, DT50S/CT58 are certified by Viva.com.

Can the DT50S upgrade to Android 13 via OTA?

Yes, the DT50S can upgrade to Android 13 via OTA.

Does Urovo have any document or program for the update of firmware/security?

Yes, you can find it here: https://en.urovo.com/Index/security.html

What options do I have to update the OS on my devices?

You can either download the latest OS from our Partner portal and update the device with it or send us the serial number, and we will enable you to select “Remote Update” on the device to download it directly.

How long will Urovo guarantee firmware/security updates?

For AER certified devices, Urovo will release an OS patch every quarter, including the latest security patch at the time of the patch build. This update service will continue for 5 years from the first release of the respective Android version.

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General Questions

Do I need to pay for using Urovo MDM, UMS?

No, it is still free of charge software from Urovo.

Find more information about UMS

Do we get the OS upgrade for free?

Yes, you can receive the OS upgrade for free.

How many years will Urovo support the service after EOL?

We will support for 2 years.

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